DCS Advisory’s* Customer Interaction Management (CIM) team, led by Chris Hieb, has developed a proprietary Platform and Adjacencies Landscape providing a comprehensive market map for the CIM sector, representing $120.5 billion in valuation. The CIM Landscape is exclusive to DCS Advisory and is the first of its kind for the sector.

“The CIM space is growing rapidly and experiencing a high velocity of M&A and investment activity, but to date no firm has undertaken a thorough study of the market,” said Mr. Hieb. “This market landscape is a key part of our practice’s focus, and we are continuing to work closely with our industry partners to further refine our investment thesis and facilitate market activity.”

*DCS Advisory is a legacy firm of DC Advisory US. Find out more >